We design and implement the complete channel: a WhatsApp Business number, technical setup, service rules, automation, system integrations, and a clear handoff to a person.
Verified customer · Order AB-2048
Hi, what is the status of order AB-2048?
It left our warehouse today. We will share tracking updates here.
It can be a new number dedicated to the channel or an eligible number prepared for the platform. We help connect it to the company's business assets, define permissions, and make ownership clear from the start.
A company-controlled number, with an agreed activation or migration path before implementation begins.
Display identity, administrative accounts, permissions, and owners defined without personal dependencies.
Rules for starting conversations, respecting preferences, and managing messages that require approval.
Every message needs a route: understand what the person needs, read or update the right system, involve the team when necessary, and preserve the context.
The customer writes to the company's number.
The integration recognizes intent, customer, and context.
It automates safe work or hands the case to the right team.
It sends the response, records the outcome, and keeps an audit trail.
Andean Desk illustrates the operating model: WhatsApp receives the conversation and Desk organizes the work behind it. A configured integration can create or update a request, retain its history, assign it to an inbox or owner, apply priority and response targets, and return the answer through the same channel.
The goal is not to hide the team behind a bot. It is to remove repetitive work, preserve context, and deliver each exception to the right person.
The scope is designed around the process—not around a generic list of automated replies.
Receive an inquiry, ask qualification questions, check availability or pricing, record the lead, and assign it to sales with the complete context.
Identify the customer, guide common requests, schedule or confirm appointments, open a case, and escalate situations that require human judgment.
Confirm orders, share approved status updates, request documents or evidence, flag exceptions, and connect the conversation to inventory, logistics, or field work.
The visible experience is only one part. We also define security, failures, retries, hours, owners, permitted data, observability, and what happens when the automation cannot continue.
We map users, conversations, outcomes, boundaries, and moments for human handoff.
We prepare the WhatsApp Business number and connect the required identity, data, applications, and services.
We build rules, actions, templates, and controls around concrete cases.
We test, launch, observe failures, and improve the workflow with real evidence.
Tell us who writes, what they need, and which system or team should act. We will design the complete path from the first message to the outcome.
Talk through the workflowConnected companies for manufacturing, trade and growth.
